Online Order Guide

Once your order is packed and ready, it can be delivered within:Norway: 4-7 business days via Posten or PostNord, or 1-3 business days via DHL Express. International: All international shipments are delivered via DHL Express On Demand Climate Neutral delivery and will take 2-5 days depending on your location. In cases where we suspect delays, we will contact you right away. Please read our shipping policy for more information regarding our delivery timelines.

Yes we do! We ship to over 45 countries, and all international shipments are delivered via DHL Express On Demand Climate Neutral delivery. It will take 1-3 days depending on your location. To understand more about our shipping locations and subsequent rates, please read our shipping policy.

We accept returns within 14 days of you receiving your order. ​Please note that returns are not free and the relevant cost of postage will be deducted from your refund. Please read our shipping & returns policy for more information.

Sorry. Unfortunately you cannot cancel your order once the payment has been processed. If there are any changes we can make without an impact on price, we will do so. Please get in touch with us within 3 hours of placing your order for any requested changes.

We offer 1 year warranty on all sterling silver jewelry and 5 year warranty on gold jewelry. If it is a manufacturing defect, we will replace/fix your piece for free. We ask that any immediately visible issues are reported within 7 calendar days of delivery where reasonably possible. Normal wear, accidental damage, inappropriate care and damage caused by third-party work are not covered. Post-warranty, we are still happy to assist with repairs and aftercare wherever possible. Please read our Warranty Policy for full coverage, exclusions and claim information.

Right now we are only online based. We hope to open our own store in the future. If you wish to see our pieces in person, we can gladly arrange a meet up - at your residence or a coffee shop! Get in touch via gayara@kollectivet.com

Your sterling silver jewelry comes in a recyclable jewelry box together with a microfiber pouch to store your treasured jewels. We recommend that you store your jewelry in the provided pouch/box when not in use. If storing in the pouch, we recommend to store each earring separated (pouch has a divider) for better protection from scratches. Your gold and platinum jewelry (bespoke orders) will come in a beautiful keepsake walnut wood box.

Getting someone something special? We are here for you! Our complimentary gift wrap service includes a little extra special love on the packaging, complete with a personalised note from you. Get in touch via gayara@kollectivet.com and we will take care of the rest!

Website Purchases :For purchases made directly through our website, we accept major credit and debit cards, including Visa, Mastercard and American Express, as well as PayPal, Vipps and Klarna. Bespoke & Custom Orders : Bespoke orders are paid via invoice and bank transfer. PayPal is not available for bespoke orders. Klarna may be available for selected bespoke orders upon request and is assessed on a case-by-case basis. Please contact us before placing your order if you would like to explore this option. All payments are processed in Norwegian Kroner (NOK). Prices displayed in other currencies on our website are approximate conversions for reference only. The final amount charged in your local currency may vary depending on your bank or payment provider's exchange rate.

Our jewelry partners and goldsmiths predominantly source gemstones from Sri Lanka - also known as the 'Gem Island'. Sri Lanka's mineral rich soils have been yielding a never ending supply of high quality precious and semi-precious gemstones. Marco Polo wrote that the island had the best sapphires, topazes, amethysts, and other gems in the world! We do have a few exceptions: Emeralds are sourced from Colombia or Zambia, while Lab Diamonds are sourced from India.

All our jewelry partners certify the sourced gemstones by a third party laboratory independent from the transaction to ensure authenticity of the stones. Certificates are issued by leading third-party gemstone grading organisations such as PGT Labs, London Gem Lab and National Gem and Jewellery Authority of Sri Lanka (NGJA). All custom/bespoke orders and made-to-order jewelry comes with its own gemstone certification. For jewelry listed on the website, it will be stated in the product description if a gemstone authenticity certificate will be provided along with the item.

Is something you like sold out? Don't worry! Get in touch with us and we can make another for you! Please note: Each piece of jewelry is handcrafted and each gemstone sourced is unique. That is how we ensure your very own special piece. Nonetheless, we will strive to remake any piece you love that is sold out.